Everything that happens, in order
Written for people deciding whether to join and for customers who already have an address with us. If something here doesn't answer your question, ask us — a person reads every message.
You choose a plan and create an account
Standard or Premium — the difference is how much you can keep with us before rent starts, and how long items can stay. You can change plan later from your billing page.
You get a Greek address and a member number
A real, deliverable address at our Preveza reception centre, and a number that is yours alone. Both go to anyone sending you anything — shops, couriers, banks, the tax office.
Something arrives and we tell you the same day
We sign for it, measure and weigh it, photograph the outside, and email you. You see who it is from and how big it is before deciding anything.
It waits on the shelf, and you decide when
Six months on Standard, twelve on Premium, counted from the day it arrived. Nothing is thrown away when that runs out — the rate changes and we get in touch.
You collect it, forward it, or combine several into one box
Book a half-hour slot and collect in person, have it sent on to any Greek address, or ask us to seal several parcels into a single box first. You always see the price and agree to it before anything is charged.
Things worth knowing once you're with us
How to address something to yourself
Put your name and your member number on the label, then the centre address. Your dashboard shows the whole thing with a copy button — use that rather than typing it, so nothing is lost in the middle.
⚠️ The member number is how a parcel is matched to you. Something arriving without one is held separately while we work out whose it is, and we cannot promise it will reach you quickly.
When you're charged, and for what
Your plan fee every month. Storage rent only on what sits beyond what your plan includes — charged per package per month, and it stops the day that package leaves us.
Forwarding and combining are charged once, when you agree to them, on their own invoice. You see the exact figure first, every time.
We never open your post
Not on request, not for any reason. Photographs show the outside of an item only. If you need to know what is inside something, collect it or have it forwarded.
Forwarding, and the twelve hours after
Choose a service, see the price, agree to it. You then have twelve hours to change the delivery address from your dashboard. After that we are packing it, so get in touch instead — we can usually still help.
We email you the tracking number as soon as it is on its way.
Combining several parcels into one
Four euros, plus two for each parcel beyond the first two. ⚠️ Nothing is opened — the parcels go into an outer box exactly as they arrived. The box takes the storage deadline of the oldest parcel inside it, so newer parcels share that earlier date.
Each parcel still pays its own rent, so combining never lowers it. If one of them is already past its deadline, the whole box pays the over-stay rate. Before you agree we show you the date the box can stay until, and your new monthly rent if combining changes it.
If a payment fails
We tell you and try again. While something is outstanding your packages stay safely with us but cannot be collected or forwarded until it is settled.
⚠️ Nothing is ever disposed of because of an unpaid bill.
Letters are counted separately from packages and never take a package's place. Five held free on Standard, ten on Premium; beyond that €1.95 each per month. A letter never pays a size fee, whatever it weighs.